Texas Lingerie Store Caught Off-Guard by Trans Customer

Last Saturday transgender woman Kylie Jack went to Austin intimate apparel shop Petticoat Fair in hopes of being fitted for a bra. According to Jack, an employee at the store — which offers a personal fitting service — humiliated her by asking for an ID listing her as female. Unable to provide such documentation, Jack says she was denied service, as the employee told her the shop was unable to assist her.

Jack vented about the experience on her Facebook page and began exchanging posts with the shop:

Over the course of that Facebook conversation, Jack posted a list of possible remedies that Petticoat Fair could adopt.

After an initially ham-handed response, shop personnel began to demonstrate an understanding and willingness to educate themselves on trans issues, seeking solutions that would allow them to properly serve all clients with respect and dignity.

“I’m fairly privileged to be in a city like Austin,” Jack tells The Advocate. “For the most part, I can get through my days without harassment for being visibly trans. Sometimes I just get misgendering, but I’ve been nonconsensually photographed and groped. I’ve never experienced discrimination before at a business — I have had no issues at Nordstrom, Marshall’s, or Zara.”

Asked why she decided to share her experience at Petticoat Fair on her social media channels, she explains that there are really two reasons behind it: a need for emotional support and to help educate others.

“When I do experience transphobia, I post these experiences to Twitter and Facebook for two reasons,” she says. “One, I get a tremendous amount of emotional support from transgender friends who have shared experiences. Two, it serves as education for cis [nontrans] allies and friends who aren’t necessarily familiar with transgender issues.”

Jack says that she’s since met with the store’s owner, who seemed well-meaning, but, by Jack’s estimation, still had some growing to do on the issue.

“I met with the owner of Petticoat Fair,” Jack continues. “He sincerely apologized to me in a face-to-face meeting. He explained the conflicts he sees in trying to make a more inclusive policy. While he did offer me a fitting, my options were either outside of normal business hours or when one of the main fitting areas was not in use.

“I declined because I could not in good conscience accept treatment that continued to ‘other’ me and that didn’t help other trans people in my community,” Jack says. “He seems committed to working with transgender groups to make changes, but only time and action will tell. At this time, I am still waiting for the store to issue a formal public apology to the Austin transgender community.”

When reached for comment, store owner Kirk Andrews clarified several points.

“We’ve already come a long way since that first [response on Facebook] and understand that trans women are women,” Andrews tells The Advocate. “We’re now working to educate ourselves and to thoughtfully craft a policy that is sensitive to the needs of all of our customers, including trans people, and our employees.”

Andrews admits that the store simply hadn’t encountered this type of scenario before, and as a business, was caught off-guard.

“Because our approach is always customized to each person’s needs, we haven’t had a fully articulated policy in the area,” he says. “Now that we understand that we need one, we are working on it, and are making it a priority. It will take some time.”

While many businesses have unknowingly interacted with trans customers before, some have been caught in the same position, unsure of how to handle some of the more unique situations that may arise when it comes to trans people. In the case of Austin’s Petticoat Fair, however, this unfortunate situation could ideally result in a more knowledgable, welcoming, and trans-accommodating shopping experience for all customers.

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Discovering The Pink Petticoat, Tampa’s Lingerie Treasure Trove

Girls just want to have fun! Right? Well The Pink Petticoat is just the place to have some fun; it drips feminism. Walking into the store feels as if you have entered Marie Antoinette’s bedroom–powder pink walls fitted with dusted gray trim frame the grand floral chandeliers bursting from the ceiling and converted pieces of vintage furniture. As one customer so eloquently stated, walking into the Pink Petticoat “looks like [her] dream closet.”

Founder Lesley Geyer claims her destiny was to be in lingerie, as it is her life-long passion. As a child, she even preferred to tote one of her mother’s silk slips around over the standard blanket! After a brief stint in the corporate world, Lesley left that world behind to pursue her dream. So, her life-long love affair with lingerie became her next adventure. Opening The Pink Petticoat was indeed Lesley’s destiny.

Hyde Park Village in Tampa, FL, an upscale open-air shopping center, houses The Pink Petticoat. As a Tampa native, Lesley actually spent her early years within walking distance of Hyde Park. Hyde Park, though upscale, still tailors to the local community, as many of the retail spaces are filled with boutiques that are completely owned and operated by locals. It is filled with restaurants, boutiques, wine stores, a gym and even a retail shop for your dog!

The entire Pink Petticoat experience is magical; Lesley likes to make sure every customer walks out the door feeling beautiful, sexy, confident and comfortable. The Pink Petticoat was recently named “Best Customer service in South Tampa.” If you enjoy your shopping experience, you can make The Pink Petticoat the site of your next party! The Pink Petticoat hosts private lingerie showers and parties with refreshments, champagne and discounts.

Besides her customers and lingerie, Lesley has a passion for charity. The Pink Petticoat donates to over 150 charitable organizations each year. Lesley’s philosophy is to “give a donation to any organization that asks.” Her charitable donations are making the local community take even more notice of this little boutique. It’s definitely easy to have fun being a girl at The Pink Petticoat.

“Don’t forget to fall in love with yourself first” (-Carrie Bradshaw) do it at The Pink Petticoat.

By: Stacy Radley

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